Terms of Sale

Thank you for selecting Cement Tile Outlet For your project.  

Please be aware that cement tiles are a hand made product, and will not be identical from piece to piece.

A slight variation in shade, tone, size, and imperfections are inherent to this type of product and adds to its beauty and natural appeal, but does not compromise durability, beauty and quality. 

We recommend to add 10-15% extra to you order for cuts, waste and damage.

We will not be held responsible for discrepancies in quantities.

Once we receive your order, a copy of your quote will be sent to you for approval. Once we have a confirmed and signed the order, we will begin production of your new cement tiles.

 

Minimum Order Policy:

Minimum order for all Non stock and custom orders is 100 sq ft. 

Anything smaller than a 100 square foot order will incur an extra 25-35% charge. 

Lead Time:

In stock tiles usually ship within 2-3 business days of order time.

Special and custom orders typically takes 8-12 weeks, and can take longer due to production schedule and time of the year.

ETD WILL BE PROVIDED AT THE TIME ORDER IS PLACED.  

 

Shipping:

Small orders are shipped through UPS or FEDEX.

Larger orders are shipped via freight company.

 

Payment Terms:

A 50% non-refundable deposit is required for all custom orders in order to begin production.

The remaining balance will be due upon order completion.

Once full payment is received, we will ship out your order. 

Sales Tax:

Sales tax will be charged on all orders within the state of NEW YORK.

Sales tax can be waived with a valid resale or tax exempt certificate.  

Returns and Cancellation Policy:

Stock Orders - 30% restocking fee, plus shipping cost to and from costumer will be charged at the time of returns and cancellations.

Cement Tile Outlet will NOT accept returns and cancellation orders after 7 days of receiving your order.

Special and Custom orders - NO returns on all non stock and custom orders. These orders are Non-cancellable and Non returnable. 

Damaged Merchandise: 

All products leave our warehouse in good condition and are properly packed.

Customer is responsible to inspect order once received.

Please note any damage on fright company bill of delivery at the time of delivery. No claim for damage will be accepted if not noted at time of delivery.

Pictures will be required to assist in claim for damaged product.

All claims regarding quality, color or quantity must be resolved prior installation. Claims must be made in writing within 7 days of receipt. Returns must be in original packaging and credited upon inspection in our warehouse. Costumer is responsible for freight cost.

By ordering from Cement Tile Outlet, customer agrees to all terms and conditions above.